Get the Skills to Be a
Customer Service Specialist

customer service specialist
Customer Service Specialists help people in person and over the phone with their service or product needs

Customer Service Specialist Program
in Miami, FL or Online in as Little as 7 Months*

Did you know that you could get paid just for being nice, for being service-oriented to customers whether over the phone or face to face? Couple your natural talents for appreciating people with solid skills as a Customer Service Specialist and you are preparing yourself to put your inherent talents to work. If you identify with this then step up to the front of the class and begin your journey to a fulfilling and rewarding career serving customers.

There is a long list of exciting industries needing great Customer Service Specialist skills along with concrete workplace computer skills. With the Sullivan and Cogliano Training Centers’ Customer Service Specialist Certificate Training Program you can choose from small, medium or large companies who at their core appreciate their customers and want people like you to help them with their service or product needs.

The Customer Service Specialist coursework includes:

  • Customer Service Fundamentals
  • Introduction to Sales
  • Customer Conflict Resolution
  • Listening Essentials
  • Getting Results
  • Communication with Tact

To be fully qualified to work in a customer service capacity or any office capacity it is imperative that you are proficient with Microsoft Office, inclusive of Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Microsoft Outlook. To compete in today’s global economy well-trained individuals need to possess both the confidence and competency to perform as a company asset. Therefore you need the right customer service skills.

The Customer Service Specialist Certificate Training Program prepares students for work in business, government, non-profit or educational settings.

Upon successful graduation students are prepared for positions such as:

  • Customer Service Representative
  • Receptionist
  • Retail Sales
  • Outbound Sales and Service
  • Telemarketing
  • Inbound Sales and Service and more

Are You Career Training Ready? Find Out! Take the Sullivan and Cogliano Training Centers “Career Training Readiness Quiz”

The fun, online quiz takes 3-minutes to complete and you’ll get a personalized report. Identify your strengths and social style plus the training and positions you’re best suited for. Get Your Career Training Readiness score now.


Course Level Code Credit
MS Windows Introduction WIN101 1
MS Word Basic WRD101 1
MS Word Intermediate WRD102 1
MS Excel Basic EXE101 1
MS Excel Intermediate EXE102 1
MS PowerPoint Basic POW101 1
MS Access Basic ACC101 1
MS Outlook Basic OUT101 1
MS Outlook Intermediate OUT102 1
Production Lab Lab PRO101 3
Customer Service Fundamentals Fundamentals CSR100 3
Introduction to Sales Introduction SLS101 3
Customer Conflict Resolution Comprehensive CSR103 3
Listening Essentials Essentials CSR105 3
Getting Results Comprehensive CSR106 3
Communicating with Tact Comprehensive CSR108 3

Career Outlook Information

According to the Bureau of Labor Statistics, Occupational Outlook Handbook below are the expected job growth rates by position through 2022. SCTC does not guarantee placement or placement wage to any student.

Customer Service 13% Retail Manager 10% Administrative Assistant 13%
Receptionist 14% Help Desk Support 17% Administrative Service Manager 12%

“Right now, it feels good to be in a job where I can use the things I learned. It’s hard to describe how stressful it was before this. No real skills meant that I just couldn’t find a good job. Thanks to Sullivan and Cogliano Training Centers, I won’t have to worry about that anymore. I’m so thankful to everyone who helped me.”
– Kathleen, Sullivan and Cogilano Training Centers Graduate

Is a Customer Service Career Right for You?  Get More Info..

Are you ready to move ahead with your education and your career? Fill out the form for more information and see if the Customer Service Specialist Program at Sullivan and Cogliano Training Centers is right for you.

*In normal time

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For more information about our graduation rates, median debt of students who completed the program, and other important information, click here